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Terms and
Conditions
REMOTE
SERVICES
(a) General
Services: Electronics and Computing LLC.
(E&C) will attempt to diagnosis the problem,
provide an estimate of service fees (plus
applicable taxes), and then provide you with
a solution over the telephone or via the
Internet. In certain cases, however, problem
diagnosis and support may not be completed
because of a problem with your computer or
its configuration that is beyond our
control.
(b) Remote Support
Services: Remote support services may be
offered to you over the telephone or via the
Internet if your PC has an Internet
connection, and your operating system is
Microsoft Windows or Mac OS X. If you elect
to receive remote support, then E&C remotely
logs on through your Internet connection to
view your computer desktop from an E&C
office. You are in full control of your
computer at all times. You always have
overriding control of your mouse and
keyboard, and you can end the screen-sharing
session at any time. E&C stays in contact
with you to keep you fully briefed on every
step of the process as your problem is
resolved. Remote support may involve the
installation of software on your computer
that will allow E&C to provide the remote
support services. By electing to receive
remote support, you agree to allow E&C to
use whatever tools deemed necessary to
repair your computer, including remote
access. You understand that if remote access
is used on your computer there will be no
residual software from the remote session.
(c) Software
Services: Software services may be offered
to you by E&C. If you elect to receive
software services, you are electing to
purchase software downloads. In such event,
E&C will provide you with information about
the software and will collect your payment
information. Ask about the third party’s
privacy policy as it is different from the
privacy policy that applies to E&C’s
collection and use of your personal
information. Also ask about the service and
software warranty applicable to the software
download you receive from the third party as
that warranty differs from E&C’s service
warranty.
(d) Your
Responsibility: You understand and agree
that prior to contacting or allowing E&C to
perform diagnostic repair or other services
on your computer, it is your responsibility
to back-up the data, software, information
or other files stored on your computer disks
and/or drives. You acknowledge and agree
that E&C shall not be responsible under any
circumstance for any loss or corruption of
data and/or software.
SERVICE
LIMITATIONS; LIABILITY
(a) LIMITATIONS TO SERVICE: E&C RESERVES THE
RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL
REQUESTED REMOTE SERVICES AND INSTEAD REFUND
YOUR PAYMENT, WHOLLY OR IN PART, ON THE
BASIS THAT YOUR TECHNICAL NEEDS OR OTHER
REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND
BEYOND THE SCOPE OF THIS SERVICE AGREEMENT
AS REASONABLY DETERMINED BY E&C.
(b) FORCE MAJEURE:
If E&C's ability to render remote services
is impaired by you or circumstances beyond
the control of E&C, E&C may choose not to
provide or to discontinue remote services.
(c) LIMITATION OF
LIABILITY: To the extent permitted by law,
you agree that E&C’s total liability for
damages related to its remote services is
limited to the total amount you pay for the
remote services, and you release E&C from
liability for any indirect, incidental,
special, or consequential damages. E&C IS
NOT LIABLE FOR LOSS, ALTERATION, OR
CORRUPTION OF ANY DATA OR FOR YOUR INABILITY
TO USE YOUR COMPUTER EQUIPMENT OR OTHER
PRODUCT.
SERVICE
WARRANTY
If you are not satisfied with remote
services received from E&C, please call
973-975-4419 for resolution. We warrant our
remote services for 30 days following the
date you received remote service; however,
for repairs necessitated by a virus or
spyware, the service warranty is valid only
if the anti-virus and anti-spyware
protection for your product is installed or
updated during the repair or promptly
thereafter (i.e., before you connect again
to the Internet). If there is a problem with
the service provided by E&C and if you
notify us within the warranty period, we
will work to remedy your problem quickly and
at no additional cost.
Terms and
Conditions
ONSITE
COMPUTER SERVICE
SCHEDULING
Standard service hours are Monday — Friday 8
A.M. to 8 P.M., Saturday 9 A.M. to 6 P.M.
Additional charges may apply for rapid
response or service outside of standard
hours.
SERVICE JURISDICTION
E&C’s Service Jurisdiction is maintained in
most parts of Morris County, New Jersey. If
a location lies beyond E&C's standard
Service Jurisdiction, additional travel
charges may apply. To determine if your
location is within an E&C standard Service
Jurisdiction, please call 973-975-4419 for
information and applicable travel charges.
ADDITIONAL SERVICES
These are available only to customers who
have already purchased one on-site service
and must be one of the following: software
installation, software service, memory
installation, sound/video card installation,
network card installation, modem
installation, CD/DVD-RW installation, or
CD/DVD-ROM installation.
RESPONSIBILITY
It is your responsibility to back up all
software and data on your computer's hard
drive(s) and/or any other storage devices
before the E&C agent arrives. E&C and/or its
third-party service provider shall not be
responsible at any time for any loss,
alteration, or corruption of any software,
data, or files.
MINIMUM SYSTEM
REQUIREMENTS
(wireless home networking only)
At least 10MB free
hard disk space and 32 MB RAM on each
computer
Operating system
and/or ISP passwords must be available
Microsoft Windows 98
SE operating system or later
Operating system
discs and key codes must be available
All computers and/or
peripherals must be in good working order
and spyware free
Broadband services,
if any, must be installed and operational
before service, including modem connections.
ACCESS
The E&C Agent must have 1) access to your
residence or business and the computer(s)
and/or peripheral(s) to be serviced, 2) your
consent and cooperation to enter your
residence or business, 3) a safe working
environment, work space, and 4) electrical
power. If the E&C Agent determines that
these conditions have not been met, services
will be denied and a $99 cancellation charge
assessed.
ONSITE
SERVICE TERMS
SERVICE LIMITATIONS
E&C and/or its third-party service providers
reserve the right to refrain from providing
any or all services ordered and refund the
customer's payment, wholly or in part, if
minimum system requirements are not met or
if technical conditions (such as wiring
difficulties or physical barriers) or
customer requirements are unusual,
extensive, or beyond the scope of this
service agreement as reasonably determined
by Best Buy and/or its third-party service
provider.
FORCE MAJEURE
If E&C and/or its third-party service
provider's ability to render services are
impaired by circumstances beyond the control
of E&C and/or its third-party service
provider, E&C and/or its third-party service
provider may choose not to provide services.
LIMITATION OF REMEDY
Under no circumstances shall E&C, and/or its
third-party service provider be liable to
you or any other person for any damages,
including without limitation any indirect,
incidental, special or consequential
damages, expenses costs, profits, lost
savings or earnings, lost or corrupted data,
or other liability arising out of or related
to the services provided by E&C and/or its
third-party service provider or out of the
installation, de-installation, use of, or
inability to use your computer equipment,
hardware, peripherals, or the network as a
result of the services provided hereunder.
E&C shall not be
liable for any failure or delay in
performance due to any cause beyond its
control. If E&C’s ability to render services
is impaired by your failure to cooperate or
circumstances beyond the control of E&C, E&C
may choose not to provide services. Service
can also be denied if dangerous or unhealthy
conditions are present including possible
code violations. For any un-installation
services provided, E&C shall not be
responsible for repairing any damage or
changes made to your residence.
LIMITATION OF
LIABILITY & RELEASE
By signing the form on the opposite side of
this page, you agree to release and hold
harmless E&C, and/or its third-party service
provider from and against any loss,
liability, or damage, including without
limitation, any indirect, incidental,
special or consequential damages, expense,
costs, profits, lost savings or earnings or
liability that you, the owner, or lessee may
suffer arising out of, or related to, the
services provided by E&C. This includes but
is not limited to data loss or lack of
function in any component or element of your
computer system and/or peripherals, any
changes or alterations to your residence
(for example, changes to walls, baseboards,
floors, etc.) as a result of E&C and/or its
third-party service provider's agents,
partners, and/or third-party service
providers, regardless of the warranties,
disclaimers, and waivers particular service
and shall constitute liquidated damages and
are a reasonable estimate of damages to you.
Some states do not allow limitations or
release of certain damages or liability, so
the above limitation of liability and
release may not apply to you.
CHANGES,
CANCELLATIONS AND REFUNDS
To change your order: You must contact E&C
at 973-975-4419.
To cancel your
order: You must contact E&C at 973-975-4419
at least 2 hours prior to the scheduled
service. The payment amount will be fully
refunded in the manner the purchase was
paid.
If you are not
satisfied with your service: Call
973-975-4419 for resolution. We stand behind
our Onsite Service for 30 days. If there is
a problem with the service we provided and
you notify us within the allotted time
period, we will work to remedy the problem
quickly and at no additional cost.
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