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Live Support is a quick and easy way to
get your computer issues resolved. We can
connect to any Windows or Mac operating
system over the Internet using a highly
secure AES and SSL encrypted connection. A
high-speed connection is preferred, but we
can even connect if you are using a dial-up
connection. This is all made possible by
using a secure GoToAssist™ portal created by
Citrix Online™.
You will find the answers to security
questions and system configuration
requirements on the GoToAssist™ FAQ page. You can also view a
demonstration of a screen-sharing
session. |
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How It Works: |
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Step
1: Simply type your question or the nature of
your problem in the box below. Then click
the button to proceed. |
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2: You are prompted to download a small
virus-free plug-in which will connect you to
a member of our support team. |
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3: Your support representative will chat
with you online to obtain the details of
the problem. |
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4: With your permission, your support
representative can view your screen
and share control of your mouse and keyboard. |
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5: You are in full control of your computer at
all times. You always have overriding control of
your mouse and keyboard, and you can end the
screen-sharing session at any time. |
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